AlterX designed an AI-enabled website that helps iRepairMe visitors understand service options, complete key actions and hand off to the right team.
iRepairMe needed a digital experience that could route requests, answer common questions and connect visitors to the right specialist.
A structured content model with AI-assisted responses, connected to a human handoff route for complex needs.
Editorial content, service catalogue, guided decisions and a support surface.
Answers to product and service questions are generated with source references and can be reviewed by a person.
From landing through discovery to a scheduled interaction with the iRepairMe team.
A live digital experience with an evidence trail for AI-assisted responses.